waterrower

Rental Program FAQ


1. What is the difference between the Basic and Premium models?
2. Do all Rental WaterRowers come with an S4 monitor?
3. How do I know what age the machine is? 
4. What if I don’t feel comfortable sending my banking information over email or fax?
5. Is there a lot of assembly involved?
6. How does the WaterRower come shipped?
7. What is the shipping charge?
8. What is the warranty period on the WaterRower?
9. Do the monthly rental deductions go towards the purchase of the model?
10. What is the initial charge for renting a WaterRower?
11. Can I add accessories to my rental WaterRower?
12. I do not know much about rowing and how to row. Does WaterRower have any tools to help me?
13. How do I return or purchase my WaterRower?
14. If after one month I find the WaterRower is not for me, can I return it?
15. What happens if I do not have the original boxes in which the WaterRower was shipped?
16. Now that I have all this information, how do I get started with the WaterRower Rental Program?

What is the difference between the Basic and Premium models?

Do all Rental WaterRowers come with an S4 monitor?

Yes, all rental machines are retrofitted with the S4 monitor. 


How do I know what age the machine is? 

For used machines, the age depends on which models are available. If you prefer an older model, we will do our best to allocate to you the oldest model we have available. If there are no used machines available, you will be added to a waiting list. To be added to the waiting list, please fill out the rental contract and send it in via fax, mail or email.


What if I don’t feel comfortable sending my banking information over email or fax?

If you do not feel comfortable with sending your banking information to us over email or fax, please fill out as much as you can on the rental contract, and then once you receive the confirmation email, please give us a call at 800-852-2210 with your information ready.

If you’d like to use a 2nd credit card rather than providing your account number, please make a note of it on the rental contract.


Is there a lot of assembly involved?

Assembly of each model requires joining the main components together. Assembly should not take longer than 45 minutes.  All that is required is a 5mm Allen wrench. Videos can be found here. Once assembled, water will need to be added to the tank. This can be done either using the hand syphon pump provided or hose. Please, refer to the manuals for water level recommendations. Be careful not to overfill the tank.

To note, the recommended water level is 17 on the sticker level gauge (approximately 4 gallons).


How does the WaterRower come shipped?

All models of the WaterRower are shipped partially disassembled in two (or three) boxes for protection and require some basic assembly. The WaterRower comes with an owner’s manual, syphon pump, purification tablets, and Allen key. More information on box dimensions can be found here.


What is the shipping charge?

Shipping is not charged for receiving the WaterRower, only when it is returned to us. The cost of sending the WaterRower back is outlined in the Rental Outline


What is the warranty period on the WaterRower?

The warranty period is 3 years on parts and 5 years on the frame, from date of production. All warranty claims fall under WaterRower’s warranty program. If you receive the model that is over 3 years old, then the warranty is 1 year from date of dispatch. 

If your claim falls under our warranty program, we will be happy to send you the appropriate replacement parts. For service troubleshooting guides and instructions on how to replace parts, please visit our WaterRower Service Website.


Do the monthly rental deductions go towards the purchase of the model? 

No, the monthly rent is for use of the machine during the month. 


What is the initial charge for renting a WaterRower?

The initial charge when renting the WaterRower includes the $200.00 deposit ($500.00 deposit for Hawaii and Alaska rental customers) plus remaining days of the months’ rent. 


Can I add accessories to my rental WaterRower?

Yes, all accessories are to be purchased separate to your rental machine. We do not refunds on accessories.


I do not know much about rowing and how to row. Does WaterRower have any tools to help me?

A Home Training DVD is included with the Natural and Premium models. This DVD is your virtual rowing guide with a wealth of insight and tutelage to maximize each workout.  Also, please visit our HowToRow.com website to see tips about getting started on your WaterRower, as well as advice on rowing technique and workouts. You can also contact any of our Customer Service representatives at your local WaterRower Office or email support@waterrower.com.


How do I return or purchase my WaterRower?

To purchase your WaterRower, please send an email to rent@waterrower.com and our representative will send you a purchase quote.

If you’d like to cancel your contract, we will need written confirmation. To do so, please email rent@waterrower.com or mail in your cancellation confirmation to WaterRower Inc., 560 Metacom Ave, Warren, RI 02885. 

Your rental contract will be terminated on the last day of the first full month after receiving the written notification. 

The WaterRower will need to be packed in the boxes in which it was shipped. Once the WaterRower is packed and ready to be collected, we will issue shipping labels via email with instructions. Once the labels are received, the customer is responsible to either call FedEx to schedule a convenient pick-up or drop the boxes off at their nearest FedEx location.

Once we receive your WaterRower, it will be checked over for any damages or missing parts. If the WaterRower is returned in good condition, we will refund you your deposit less the pickup fee. The pick up fee is $99.95 and $399.95 for Hawaii and Alaska rental customers.

Click here to download tank repacking instructions, and here for the rails.. 


If after one month I find the WaterRower is not for me, can I return it?

Yes, you can return the WaterRower but there is a minimum period of 3 months’ rent, you will be charged in full for the 3 months’ rent, plus the pick-up fee. 


What happens if I do not have the original boxes in which the WaterRower was shipped?

When returning the WaterRower, we stipulate that it is to be re-boxed in the original boxes. If you do not have these boxes, you will need to purchase them from WRUS, please contact our RI office at rent@waterrower.com or 1-800-852-2210 to purchase. 


Now that I have all this information, how do I get started with the WaterRower Rental Program?

Great question! To get started, please fill out a rental contract and send it to rent@waterrower.com or fax it to 401-247-7743. We’re quite busy over here, so please allow 2 business days for us to contact you with a confirmation email. Once a unit is ready to ship, we will then charge the credit card on file for the $200.00 deposit plus first month's rent, which will be prorated depending on the day your unit is dispatched.

If you have any additional questions, please refer to the basic WaterRower FAQ page, call 800.852.2210 EST or email rent@waterrower.com