Privacy Policy and Security
WATERROWER Inc
This page informs website visitors about our policies regarding the collection, use, and disclosure of Personal Information when using our Service, the WATERROWER | NOHRD website.
The Personal Information we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to your name, phone number, and mailing address. The information we collect will be used to contact or identify you.
Log Data
Whenever you visit our Service, we collect information that your browser sends to us, called Log Data. This Log Data may include your computer’s Internet Protocol (“IP”) address, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files containing small amounts of data, commonly including a unique identifier. They are sent to your browser from the websites you visit and stored on your device.
Our website uses cookies and similar technologies to operate the Service, remember preferences, and understand how visitors use our website. You can accept, reject, or manage non-essential technologies through Cookie Preferences on our website and change your selection at any time. You can also adjust your browser settings to block or delete cookies, although blocking essential cookies may affect website functionality.
We use analytics technologies to identify which pages are being used, analyze website traffic, and improve our website to meet customer needs. Further information about CSignal is provided below.
Website Analytics (CSignal)
We use CSignal, a website analytics service provided by Charle London Limited, to understand how visitors use our website and help us improve its content, performance, and customer experience.
CSignal collects information about the pages and sections you view, how far you scroll, the links and buttons you click, page loading times, technical errors, and how you arrived at our website, for example through a search engine or campaign link.
CSignal stores randomly generated identifiers in your browser to recognize repeat visits and distinguish browsing sessions. It does not collect your name, contact details, delivery address, payment details, or the contents of contact and checkout form fields. Your IP address is used briefly to exclude visits from our staff and is then retained only in hashed form. Browser identifiers and hashed IP addresses may still constitute Personal Information.
Where CSignal is installed through our Shopify app, it also receives information about website searches and checkout activity, including completed orders and their value. If you are logged in to a customer account, it may also process your customer ID and summary order information, such as total spend, number of orders, and customer segment. We use this information to understand how website use relates to purchases and repeat purchases. It is not used by CSignal to contact you or target you with advertising.
Charle processes this information on our behalf and under our instructions. Information is stored in the United Kingdom, with some processing taking place outside the United Kingdom under appropriate safeguards. You can contact us using the link below for further information about these arrangements and any applicable safeguards.
Charle also uses anonymized, aggregated statistics from the websites it supports to improve its service. These statistics do not identify individual visitors.
We use CSignal analytics only if you agree to analytics cookies and similar technologies. You can withdraw your consent at any time through Cookie Preferences on our website. Withdrawing consent does not affect processing carried out before withdrawal.
To make a privacy request concerning this information, please contact us using the link at the end of this policy.
Service Providers
We may employ third-party companies and individuals for the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used, including through Charle London Limited’s CSignal service.
These third parties have access to your Personal Information to perform the tasks assigned to them on our behalf. They are obligated not to disclose or use that Personal Information for other purposes. As described above, Charle may also use anonymized, aggregated statistics to improve its service.
Security
We value your trust in providing us with your Personal Information and strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other websites. If you click on a third-party link, you will be directed to that website. These external sites are not operated by us, so we strongly advise you to review their Privacy Policies. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so that we can take the necessary action.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
Contact Us
If you have any questions or suggestions about our Privacy Policy, please contact us.
